Premium Skin Care Solutions

Return & Exchange Policy

At Hidden Acres Hearth and Hide, your satisfaction matters to us. If something isn’t quite right, we’re here to help.

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Heat Wave & Shipping Disclaimer

Effective 4/01/26

Due to the delicate composition of our products, whipped items, balms and salves may soften or melt during transit in warm or hot climates.

While we take precautions during packaging to help minimize this, it is not always preventable.

• Melted products are still fully usable and effective.

• Products are priced by weight, not volume, so texture changes do not affect value.

• Melted items are not eligible for return or refund.

Please refrain from removing the lids from tin/jarred products until they have fully adjusted to room temperature.

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Returns

We accept returns within 7 days of delivery.

To be eligible, items must be unused and in their original condition.

Customers are responsible for return shipping costs on all standard returns.

To start a return, please contact us at HiddenAcresHearthAndHide@gmail.com with your order number and the item you’d like to return.

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Method & Fees

Returns are processed by mail.

Customers are responsible for obtaining and paying for their own return shipping label.

The customer is responsible for all return shipping costs.

No restocking fees are applied.

Refunds are processed within 14 days of receiving and inspecting the returned item.

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Exchanges for Damaged Items

If your order arrives damaged or broken, we will happily replace it.

Reach out within 24 hours of delivery with a photo of the damaged product, and we’ll send a replacement at no additional cost.

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Refunds

Once we receive and inspect your return, approved refunds will be issued back to your original payment method.

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Hidden Acres Hearth and Hide

Frankfort, Ohio

Contact:

HiddenAcresHearthAndHide@gmail.com